Community Manager - Publishing (Hybrid)
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We are nDreams, one of the world’s leading developers/publishers focused on VR games. As our publishing team and portfolio of games continue to grow, we are on the search for a Community Manager to help drive interaction and engagement with our community. The successful applicant will report into the Senior Community Manager, working closely with them to execute the social and community strategy and leading on day-to-day community management across assigned games and channels.
Social Media
- Day-to-day management and delivery of regular, relevant, and engaging editorial content or copy on social media platforms, including tweets, posts and discussions around assigned titles.
- Execute the social and community strategy and develop game-specific community strategies and campaigns for assigned titles.
- Develop unique social identities for assigned titles, working with the Brand team to ensure that they are consistent with the overall brand of each title.
- Proactively interact with relevant online communities across all established platforms (e.g. Facebook, Twitter, Instagram, Reddit, Discord, TikTok, YouTube) to generate fans and followers, build relationships and foster engagement.
- Maintain a content schedule to ensure our social media activity is coordinated and integrated with the Communications team’s activity and strategic goals.
- Work closely with the Influencer Manager to develop influencer campaigns that support the communications strategy around assigned titles.
- Lead on the management and cultivation of communities around each assigned titles.
- Work alongside the Senior Community Manager to implement community promotion and engagement strategies and tactics for assigned games, as well as new ideas for social content, to drive user activity across our social media channels.
- Monitor discussions and respond in a timely fashion where appropriate. Address, resolve, and communicate any issues related to the features and functionality of our products and relay new community-requested features as appropriate to the Publishing team.
- Monitor the success of community engagement campaigns for assigned titles and proactively report back to the Communications Manager.
- Deliver regular insights on activity, conversations, and metrics from across our online community to the Publishing team.
- Ensure community plans are effectively communicated to the wider publishing team in a timely manner.
Community Management
- Lead on the management and cultivation of communities around each assigned titles.
- Work alongside the Senior Community Manager to implement community promotion and engagement strategies and tactics for assigned games, as well as new ideas for social content, to drive user activity across our social media channels.
- Monitor discussions and respond in a timely fashion where appropriate. Address, resolve, and communicate any issues related to the features and functionality of our products and relay new community-requested features as appropriate to the Publishing team
Monitoring & Reporting
- Monitor the success of community engagement campaigns for assigned titles and proactively report back to the Communications Manager.
- Deliver regular insights on activity, conversations, and metrics from across our online community to the Publishing team.
- Ensure community plans are effectively communicated to the wider publishing team in a timely manner.
Requirements
- Previous professional experience in Communications or Social Media management. Experience working on video games and/or entertainment projects is highly desirable.
- Deep knowledge and understanding of social media platforms, including emerging channels. Experience of managing a social media channel would be advantageous.
- Excellent communication skills with the ability to craft copy to suit a wide variety of audiences, combined with a sharp attention to detail.
- A passion for video games and knowledge of the games industry and gaming culture.
- Experience of using social media tools such as Ads Managers, analytic software and scheduling tools would be beneficial.
- Self-motivated and proactive with a positive and professional approach.
- Enthusiastic, inquisitive and analytical. Willing to evaluate and iterate plans based on data, insights and learning, even if it means going against the status quo.
- Experience collaborating with individuals and teams of different backgrounds, seniorities, and viewpoints.
Benefits
We are nDreams, an award-winning virtual reality publisher and developer with a portfolio of award-winning and best-selling games, including Synapse, Fracked,and Phantom: Covert Ops.
Our industry-leading publishing team has over 25 years’ combined experience within the VR space, plus decades more across major games companies. We create innovative and impactful marketing and commercial campaigns, whilst constantly monitoring the market to ensure our games stay ahead of the competition.
In addition to supporting the release of our internally developed titles, we announced our Third-Party Publishing Initiative last year, to co-fund and support games from other studios. Our first title is cosy city creator, Little Cities. Following a recent $35 million investment, we’ve got even more incredible titles across both existing and future VR platforms to be announced soon.
The publishing team is a growing part of nDreams. We are a friendly, sociable bunch who work highly collaboratively, both between ourselves and the talented studios we work alongside.
We offer some great perks, including flexible hours, duvets days, your birthday off, dedicated personal development time, and regular socials and parties, alongside holiday, pensions, health insurance, life cover and more. Our newly refurbished office has some fantastic facilities and is built around collaborative work (and play!).
The hybrid role is based out of our HQ in Farnborough, UK, but with a unique Flex+ policy that incorporates flexible working between home and office. The studio is within easy distance from London and Guildford.
This is a permanent, full time role. Salary is competitive and dependent on your experience.
If you think this could be the role for you, we’d love you to get in touch! Drop us your CV via the link or send us an email to enquiries@ndreams.com.