nDreams

1st Line IT Support Engineer

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Description

We are nDreams, a world-leading game developer and publisher with nearly a decade of VR specialism. Combining a drive to push technological boundaries with proven gaming excellence, we are the team who set the standard for VR action games with Fracked and the award-winning Phantom: Covert Ops.

With our team’s triple-A credentials and sensibilities, alongside bespoke VR technologies, we’ve got the skillset, processes, and creative vision to deliver innovative, high-end games for all VR platforms and genres. If it’s VR gaming, you will find nDreams at the forefront of it.

Our projects continue to advance the present and define the future of VR. Want to be a part of it? Apply today to join a studio with a state-of-the-art collaborative workflow and diverse talents assembled from world-leading game developers and publishers.


The Role

As our team and portfolio of titles continue to grow, we are on the search for a 1st Line IT Support Engineer to offer direct technical support to the expanding infrastructure and increasing demands of our tech support team. You will be a self-motivated team player who’s not afraid to ‘muck in’, looking to thrive in a fast-growing creative industry!

Key Responsibilities:

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel (e.g. Tier 2)
  • Follow up with clients to ensure their systems are functional
  • Help create technical documentation and manuals
  • Basic procurement (e.g. Amazon purchases, Weekly IT tasks,)
  • Introduction to Tier 2 responsibilities for personal development.

Requirements

Essential capabilities:

  • Excellent written and communication skills.
  • A motivated self-starter with a fun collaborative nature
  • Prior 1st line support experience
  • Good knowledge of IT technologies and security
  • Good knowledge of Microsoft Windows & Active Directory
  • Flexible with working hours
  • Customer-focused for our growing internal user base
  • Office based in Farnborough, UK

Desired experience:

  • Previous experience with working in a creative environment, preferably within game development
  • Previous experience in a technical support role
  • Understanding of VPN’s

Benefits

Why nDreams?

Our expanding company shares a passion for innovation, collaboration and leading the future of VR. We encourage an open and diverse culture and empower people to explore ideas and put their own stamp on their work. With humble beginnings as an independent studio, we combine amazing projects and considerable scale with a personal, caring touch.

We offer great perks, including flexible hours, duvets days, your birthday off, dedicated personal development time and support, as well as regular socials and parties. Beyond this, there’s an excellent holiday offering, pension scheme, health insurance, life cover and much more. Our newly refurbished nDreams studio space has some fantastic facilities and is built around collaborative work (and play!).


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nDreams

©2023 nDreams. All Rights Reserved

nDreams Limited, Spectrum Point, 279 Farnborough Road, Farnborough, Hampshire, GU14 7LS, England, UK

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