nDreams

IT Support Engineer - 2nd Line

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Description

We are nDreams, a world-leading game developer and publisher with nearly a decade of VR specialism. Combining a drive to push technological boundaries with proven gaming excellence, we are the team who set the standard for VR action games with Fracked and the award-winning Phantom: Covert Ops.

With our team’s triple-A credentials and sensibilities, alongside bespoke VR technologies, we’ve got the skillset, processes, and creative vision to deliver innovative, high-end games for all VR platforms and genres. If it’s VR gaming, you will find nDreams at the forefront of it.

Our projects continue to advance the present and define the future of VR. Want to be a part of it? Apply today to join a studio with a state-of-the art collaborative workflow and diverse talents assembled from world-leading games developers and publishers.


The Role

As our team and portfolio of titles continue to grow, we are on the search for a 2nd Line IT Support Engineer to offer direct technical support to the expanding infrastructure and increasing demands of our tech support team. You will be a self-motivated team player who’s not afraid to ‘muck in’, looking to thrive in a fast-growing creative industry!

Key Responsibilities:

  • Address user tickets regarding hardware, software and networking
  • Guide users through installing applications and computer peripherals with simple, step-by-step instructions
  • Ask targeted questions and conduct remote troubleshooting to diagnose problems
  • Test alternative pathways until you resolve an issue
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel (e.g., IT Manager > Infrastructure Architect)
  • Customize desktop applications to meet user needs
  • Report customer feedback and potential product requests
  • Follow up with clients to ensure their systems are functional
  • Create technical documentation and manuals for clients and lower support tiers.
  • Assist IT Manger with procurement
  • Ensure the smooth running of the new starter process and introduce improvements to the process.
  • Basic server administration (e.g., Storage audits, Storage provisioning, server and security checks)

Requirements

Essential capabilities

  • Excellent written and communication skills.
  • A motivated self-starter with a fun collaborative nature
  • Prior 2nd line support experience
  • Good knowledge of IT technologies and security
  • Flexible with working hours
  • Customer focused for our growing internal user base
  • Office based in Farnborough, UK

Desired experience

  • Previous experience with working in a creative environment, preferably within game development
  • Previous experience in a technical support role

Benefits

Our expanding company shares a passion for innovation, collaboration and leading the future of VR. We encourage an open and diverse culture and empower people to explore ideas and put their own stamp on their work. With humble beginnings as an independent studio, we combine amazing projects and considerable scale with a personal, caring touch.

We offer great perks, including flexible hours, duvets days, your birthday off, dedicated personal development time and support, as well as regular socials and parties. Beyond this, there’s an excellent holiday offering, pension scheme, health insurance, life cover and much more. Our newly refurbished nDreams studio space has some fantastic facilities and is built around collaborative work (and play!).

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nDreams

©2022 nDreams. All Rights Reserved

nDreams Limited, Spectrum Point, 279 Farnborough Road, Farnborough, Hampshire, GU14 7LS, England, UK

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