Date of Issue: 28 September 2023


Who are we?

We are NDREAMS LIMITED, a company incorporated and registered in England and Wales with registered address at Spectrum Point, 279 Farnborough Road, Farnborough, Hampshire, GU14 7LS, and registration number 04362105 (“nDreams”, “we” or “us”), and we are a virtual reality games publisher and developer. 

Where we decide the means or purpose of processing your personal data, we are the “controller." 

What’s this notice about?

This notice explains how we process personal data, as a controller, relating to “Game Players”, who are individuals that play nDreams’ game SYNAPSE (“Game”). “You” and “your” shall refer to any Game Player.

We update this notice from time to time, so you should check back in on a regular basis.

Please note that other websites or services mentioned in the Game are not operated by us, and you should refer to the privacy notices on those websites to understand how they process personal data.

What are your rights?

Game Players have the following rights, although these rights may be limited in some circumstances:

  • Ask us to send a copy of your personal data to you or someone else 
  • Ask us to restrict, stop processing, or delete your personal data
  • Object to our processing of your personal data
  • Object to use of your personal data for direct marketing purposes 
  • Ask us to correct inaccuracies in your personal data

If we rely on consent to process personal data, you can withdraw consent by email to the email address below.

How do you contact us?

If you have any questions concerning this notice, including how you can exercise your rights, please contact us at: data@ndreams.com.

If we can’t resolve your issue, you can also get in touch with the Information Commissioner’s Office: https://ico.org.uk/concerns
(or if you live in a European country outside the UK, you can submit a complaint to the supervisory authority in your country).  



PURPOSE - We process certain information relating to Game Players who are accessing the Game to: (i) understand where they are based and how they play our Game; (ii) improve, test and monitor the quality and delivery of the Game; and (iii) identify and correct any problems in the Game (such as bugs or problems preventing in-Game progression).

CATEGORIES OF PERSONAL DATA – When Game Players play the Game, we directly collect information from them relating to:

  • Their gameplay settings when playing the Game, and how they play the Game.
  • Their in-Game achievements and events (including their score, rank and accuracy).
  • How long and when they play the Game (including total game time and total session times).
  • The geographical location of the device which they are using to play the Game.
  • device ID.

LEGAL BASIS – We process this data where we have Game Players’ consent to do so.

RECIPIENTS - Amazon Web Services, our cloud services provider.

HOW LONG WE KEEP THIS INFORMATION FOR - This information will be retained for as long as necessary for the purposes described above, and until it is no longer useful.


Storage & Transfers

We are based in the United Kingdom and may from time-to-time use subcontractors based in other countries. As a result, there may be occasions where we transfer personal data to a country which does not provide an adequate level of protection. Where this is the case, we use contracts which give personal data the same protection it has in the UK. For more information, please contact us using the contact details at the start of this notice.


We may disclose your personal data:

  • Where required by law, government, competent authorities or the courts or to establish, exercise or defend our legal rights, and for the purposes of preventing crime and fraud (for example, we may share personal data with our professional advisors, investigators, or credit reference agencies).
  • With suppliers and subcontractors, as necessary for the purposes set out in this notice.
  • With other members of our corporate group and our international network of partners.
  • If involved in an investment, merger, acquisition, or sale of our organisation or assets, personal data we hold may be shared on the basis of the legitimate interests of us, our shareholders, customers and other parties to a transaction, unless those interests are outweighed by prejudicial impacts upon you.

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©2023 nDreams. All Rights Reserved

nDreams Limited, Spectrum Point, 279 Farnborough Road, Farnborough, Hampshire, GU14 7LS, England, UK

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