FRENZIES EARLY ACCESS
Player Code of Conduct

Version 1

Created: 3 October 2024

nDreams may change, update, add or remove the terms of this Frenzies EA Code of Conduct from time to time for any reason by posting the updated version to https://ndreams.com/frenzies-early-access-player-code-of-conduct. Unless stated otherwise, changes will take effect immediately.

All players of FRENZIES Early Access must comply with the following rules (“Frenzies EA Code of Conduct”).

Do not and do not encourage others to:

• engage in behaviour that detracts from other players’ enjoyment (including, but not limited to, bullying, harassment, abuse, griefing and trolling, cheating, and exploiting bugs, vulnerabilities and glitches)
• participate in or promote illegal or dangerous activities (including, but not limited to, grooming, sextortion, harassment, controlling or coercive behaviour, threats, doxing, swatting, phishing, suicide or attempted suicide, self-harm, terrorism recruitment, and piracy)
• share or display illegal content, harmful content or content unsuitable for players under the age of 18 (including, but not limited to, pornography, child sexual abuse material (CSAM), sex products and services, graphic or obscene content, content or behaviour relating to eating disorders, negative body image, gambling, alcohol, drugs, cigarettes, and synthetic nicotine products)
• interact with users under 18 that may endanger their physical safety or subject them to harm (including, but not limited to, arranging to meet face-to-face or encouraging off-platform chat)
• use offensive, vulgar or inappropriate language to others or otherwise unsuitable for players under the age of 18
• spread hate speech or disinformation
• scam others or send spam
• reveal or share your own or anyone else's personal information (including, but not limited to, names, social network handles, messaging app profiles, phone numbers, email addresses, and real-world addresses like your home, school, or temporary location)
• infringe someone else’s intellectual property rights
• making defamatory or libellous statements
• use someone else’s Meta account or use a Meta account registered with an incorrect date of birth (players under 13 must use a parent-managed Meta Account for users between the ages of 10 and 12 years old)
• evade or circumvent a ban, block or suspension
• impersonate anyone else (including, but not limited to, nDreams’ staff, influencers, famous or well-known individuals)
• abuse in-game reporting or moderation tools (including, but not limited to, submission of false reports or engaging in ‘witch hunts’ or ‘mob mentality’ activities)

Meta’s Code of Conduct for Virtual Experiences (as updated from time to time) also applies to FRENZIES Early Access. Please familiarise yourself with its contents too.

How to mute or block a player

Select the Social tab on the Menu page to identify the players in the current session. Click on the player’s profile and 3 options will be presented: ‘Report’, ‘Block’ and ‘Mute’.

Muting a player will stop a player from hearing voice chat from a muted player.

Blocking a player will cease 2-way voice communication with the blocked player and, if there are enough players playing FRENZIES Early Access in your region, prevent matching with blocked players in matches.

How to report a player

Select the Social tab on the Menu page to list the players in the session. Click on the player’s profile and 3 options will be presented: ‘Report’, ‘Block’ and ‘Mute’. After clicking Report, 6 options will be presented:

• Bullying / Toxic behaviour / Harassment
• Inappropriate behaviour
• Offensive profile
• Verbal abuse / offensive language
• Cheating
• Other

Click the most relevant option after selecting ‘Report’.

Sanctions

If a player violates the Frenzies EA Code of Conduct, the type of sanction will depend on the severity of the violation, if a player is a repeat violator as well as other factors. The following sanctions may be issued:

• an in-game warning
• temporary loss of social features such as voice chat and hand gestures
• temporary or permanent ban from in-game content such as virtual items and virtual currency
• temporary or permanent ban from FRENZIES Early Access and the full launch of FRENZIES

If a player is permanently banned from FRENZIES EARLY ACCESS, they may lose access to and all rights to any virtual items and virtual currency associated with their account.

Do note that severe violations may require nDreams to pass information relating to violations onto law enforcement agencies and/or regulators.

Appealing a saction

If a player wishes to appeal a sanction, please send a detailed explanation on why a sanction should be overturned to and supporting evidence to frenzies.support@ndreams.com. nDreams, in its sole discretion, may refuse to overturn a sanction.

How to submit evidence and/or provide additional information

To submit photographic or video evidence and/or provide additional information of a player violating the Frenzies EA Code of Conduct, please email frenzies.support@ndreams.com using the support token number as the email subject. If a player does not have a support token number, please insert the relevant player’s user ID as the subject header.

Interactions with players outside of Frenzies EA

If a player violates the Frenzies EA Code of Conduct outside of Frenzies/off-platform (for example, on a different platform such as Discord), a player can either:

• notify that platform by using its moderation tools or report procedures
• report them to Meta by pressing the Meta button on their headset controllers or oculus icon on their right Touch controller to pull up the universal menu and then selecting ‘Report abuse’
• report them to nDreams by sending an email frenzies.support@ndreams.com – see ‘Submit evidence and/or provide additional information’ above

Children under the age of 13

In-game voice communication and hand gestures are automatically disabled for players using a Meta account registered for users under the age of 13 by Meta. It is not possible to change this setting.